Refund policy – AGF INTERNATIONAL LTD

Last Updated: 25.10.2023

1. Overview:

At AGF INTERNATIONAL LTD , we are committed to providing our customers with high-quality educational materials. We understand that there may be instances where you are not completely satisfied with the materials received. Our refund policy is designed to provide a fair resolution in such cases.

2. Delivery of Materials:

Upon successful payment, customers will receive their educational materials via email within 24 hours. We ensure that the materials are delivered in accessible formats (e.g., PDF, DOCX).

3. Refund Eligibility:

Refund requests must meet the following criteria:

The request must be made within 7 days of receiving the materials.
The materials must be defective or not as described on our website.
Proof of the issue (e.g., screenshots, detailed descriptions) must be provided.

4. Non-Eligibility:

The following situations are typically not eligible for refunds:

Discontent due to personal preference or expectations.
Failure to read the material description or misunderstanding the nature of the materials.
Issues not related to the quality or accuracy of the materials (e.g., technical issues on the customer’s end).

5. Processing Refunds:

To initiate a refund, customers must contact our support team their order details and reasons for the refund. We will review each case individually and aim to process eligible refunds within 14 business days.

6. Refund Method:

Refunds will be processed to the original method of payment unless otherwise specified.

7. Finality of Refunds:

Once a refund is processed, customers are required to delete all copies of the materials received. Any use of the materials after the refund constitutes a violation of our terms of service.

8. Contact Information:

For any questions or concerns regarding our refund policy, please contact us .

9. Policy Updates:

We reserve the right to update this refund policy at any time. Customers are encouraged to review it periodically.